Warranty and return terms are confirmed in writing before payment. Coverage can vary by movement, configuration and delivery route, so the website does not invent a universal promise.
Before you approve an order
- Ask for the applicable coverage and claim window for the quoted build.
- Confirm which issues are eligible and which are excluded.
- Keep the written quote, QC approval and delivery details.
If an issue occurs
Contact LC through the same WhatsApp conversation and provide the order reference, a clear description, photos or video and the delivery date. The applicable written terms will be used to review the case.
Important limitation
A change of preference after approving the quoted configuration and QC photos is not automatically treated as a product defect. Do not rely on any return or warranty promise that was not confirmed in writing.